Shipping and Delivery Policy

SetuprosTech provides digital Microsoft products, software licenses, activation details, IT support, and technology services. This Shipping and Delivery Policy explains how products and services purchased through our website are delivered.

By placing an order on our website, you agree to the terms of this policy.

1. Digital Product Delivery

Most products sold by SetuprosTech are digital products. These may include:

  • Microsoft software licenses
  • Activation keys
  • Digital product details
  • Download links
  • Installation instructions
  • Setup or activation guidance
  • Service-related information

Digital products are normally delivered by email to the email address provided during checkout or order confirmation.

2. Delivery Timeframe

Digital product delivery is usually completed within:

Instant delivery to 24 hours after successful payment confirmation

In some cases, delivery may take longer due to order verification, payment review, technical checks, stock availability, supplier processing, or incorrect customer information.

If there is any expected delay, our team will contact you using the email address or phone number provided during checkout.

3. Delivery Method

Digital products may be delivered through one or more of the following methods:

  • Email delivery
  • Customer account order details
  • WhatsApp communication, if agreed with the customer
  • Direct support communication
  • Remote support session, where required

Customers must provide a valid and accessible email address and phone number at the time of purchase.

4. No Physical Shipping for Digital Products

SetuprosTech mainly sells digital software products and IT services. Therefore, physical shipping is generally not applicable.

No courier, postal shipping, or physical delivery will be provided unless a specific physical product or service arrangement is clearly mentioned before purchase.

5. Delivery Confirmation

An order may be considered delivered when:

  • The license key, activation details, download link, or product information has been sent to the customer’s provided email address.
  • The product information has been shared through an agreed communication channel.
  • The customer has received product setup or activation instructions.
  • The digital service or remote support session has been completed or initiated.

Customers are responsible for checking their inbox, spam, junk, promotions, or other email folders.

6. Incorrect Email or Contact Information

SetuprosTech is not responsible for delivery delays caused by incorrect or incomplete customer details.

Customers must ensure that the following information is accurate:

  • Full name
  • Email address
  • Phone number
  • Billing details
  • Product selection
  • Company details, where applicable

If you entered incorrect information, contact us immediately:

Email: info@setuprostech.com
Phone / WhatsApp: +971 50 903 4963

7. Non-Receipt of Digital Product

If you have not received your digital product within the expected delivery timeframe, please contact us with:

  • Full name
  • Order number
  • Email address used for the order
  • Product purchased
  • Payment confirmation, if requested

We will verify your order and resend the delivery details where applicable.

8. Order Verification

Some orders may require additional verification before delivery. This may happen for:

  • High-value orders
  • Bulk license purchases
  • Suspicious payment activity
  • Incorrect billing details
  • Mismatched customer information
  • Fraud prevention checks

SetuprosTech reserves the right to delay delivery until verification is completed.

9. IT Services Delivery

For IT services, delivery may depend on the agreed scope of work. Services may include:

  • Microsoft 365 setup
  • Email migration
  • Office installation guidance
  • Windows or server support
  • Remote IT troubleshooting
  • Network consultation
  • Business IT support
  • Home IT support

Service delivery may be provided remotely, by phone, by email, by WhatsApp, or through an agreed support session.

On-site support, if applicable, will be arranged based on location, availability, service type, and prior agreement.

10. Delivery Area for Services

SetuprosTech is based in Dubai, United Arab Emirates.

We may provide remote support across the UAE and other regions where possible. On-site services, if offered, are generally subject to availability and location.

Service areas may include:

  • Dubai
  • Sharjah
  • Ajman
  • Abu Dhabi
  • Other UAE locations, subject to confirmation

11. Delivery Charges

For digital products, there are generally no physical shipping charges.

For on-site IT support or physical service visits, additional charges may apply depending on:

  • Location
  • Travel requirements
  • Service type
  • Urgency
  • Required time
  • Technical complexity

Any applicable service or visit charges will be communicated before confirmation.

12. Product Availability

While we aim to keep product information and availability updated, some products may become temporarily unavailable due to supplier, licensing, or technical reasons.

If a purchased product is unavailable, we may offer:

  • A suitable replacement
  • A corrected delivery timeframe
  • An alternative product
  • A refund, where applicable under our Refund and Returns Policy

13. Customer Responsibility After Delivery

After receiving a digital product, customers are responsible for:

  • Keeping license details confidential
  • Using the product according to applicable license terms
  • Following installation and activation instructions
  • Ensuring system compatibility
  • Contacting support if assistance is required
  • Not sharing, reselling, or misusing product keys unless permitted by the license terms

SetuprosTech is not responsible for misuse, unauthorized sharing, or incorrect handling of delivered digital products.

14. Delays Outside Our Control

Delivery may be delayed due to factors outside our control, including:

  • Payment gateway delays
  • Bank processing issues
  • Email server delays
  • Incorrect customer details
  • Technical outages
  • Supplier delays
  • Security verification
  • Force majeure events
  • Internet or hosting disruptions

We will make reasonable efforts to assist customers and complete delivery as soon as possible.

15. Related Policies

This Shipping and Delivery Policy should be read together with our:

  • Privacy Policy
  • Refund and Returns Policy
  • Terms and Conditions

16. Policy Updates

SetuprosTech may update this Shipping and Delivery Policy from time to time. The updated version will be posted on this page with a revised effective date.

17. Contact Us

For delivery questions, product delivery issues, or service scheduling, please contact us:

SetuprosTech
Dubai, United Arab Emirates
Email: info@setuprostech.com
Phone / WhatsApp: +971 50 903 4963
Website: www.setuprostech.com