Privacy Policy

SetuprosTech respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase digital Microsoft products, request IT support, submit a contact form, or communicate with us.

By using our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or services:

Personal information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Billing details
  • Company name, if applicable
  • Order details
  • Service inquiry details
  • Messages submitted through our contact forms

Order and service-related information:

  • Product purchased
  • License or activation-related request details
  • Support request details
  • Delivery email address
  • Communication history related to your order or service

Technical information collected automatically:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Website usage data
  • Cookies and similar tracking data

2. How We Use Your Information

We use your information to:

  • Process and deliver digital product orders
  • Provide Microsoft licensing-related support
  • Respond to contact form submissions
  • Provide IT support and technical assistance
  • Send order confirmations and service updates
  • Improve our website, products, and customer experience
  • Prevent fraud, misuse, and unauthorized activity
  • Comply with legal, tax, accounting, and regulatory obligations
  • Communicate important policy, service, or order-related updates

We do not sell your personal information to third parties.

3. Digital Product Delivery

SetuprosTech sells digital software products and provides IT-related services. When you purchase a digital product, we may use your email address and order details to deliver product information, license details, activation instructions, or support guidance.

Customers are responsible for providing accurate contact and billing information during checkout.

4. Payment Information

Payments made through our website may be processed by third-party payment providers. We do not store full credit card or debit card details on our website.

Payment providers may collect and process payment-related information according to their own privacy and security policies.

5. Microsoft Products and Third-Party Services

SetuprosTech may offer Microsoft-related products, licensing assistance, setup guidance, and support services. Microsoft product names, trademarks, and logos belong to Microsoft Corporation.

When using Microsoft products or services, you may also be subject to Microsoft’s own terms, privacy statements, license terms, and activation requirements.

We may also use third-party tools or platforms for:

  • Website hosting
  • Payment processing
  • Email communication
  • Analytics
  • Security monitoring
  • Customer support

These providers only receive information necessary to perform their services.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember user preferences, and support advertising or remarketing activities.

Cookies may help us understand:

  • Which pages are visited
  • How users interact with the website
  • Whether the website is working correctly
  • How to improve our content and services

You can control or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

7. Google, Advertising, and Analytics

We may use Google tools such as Google Analytics, Google Ads, Google Merchant Center, or similar services to measure performance, improve our website, and advertise our products.

These services may collect information such as device data, website activity, and cookie-based identifiers. This information helps us improve product listings, advertising performance, and customer experience.

We aim to provide accurate product information, transparent business details, clear contact information, and honest service descriptions in line with advertising and merchant platform requirements.

8. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Secure website access
  • Limited access to customer information
  • Website security monitoring
  • Secure payment processing through third-party providers
  • Regular review of website and order processes

However, no online system is completely secure, and we cannot guarantee absolute security.

9. Sharing Your Information

We may share limited information only when necessary with:

  • Payment processors
  • Website hosting providers
  • Email service providers
  • IT support or technical service providers
  • Delivery or order-processing tools
  • Legal, regulatory, or government authorities when required by law

We do not sell, rent, or trade customer personal information.

10. Data Retention

We retain customer information only for as long as necessary to:

  • Complete orders
  • Provide support
  • Maintain business records
  • Comply with accounting, tax, legal, and regulatory obligations
  • Resolve disputes
  • Prevent fraud or misuse

When information is no longer needed, we may securely delete, anonymize, or archive it.

11. Your Rights

Depending on applicable laws, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of certain information
  • Withdraw consent where applicable
  • Object to certain types of processing
  • Request information about how your data is used

To make a request, contact us at:

Email: info@setuprostech.com
Phone / WhatsApp: +971 50 903 4963

We may need to verify your identity before processing certain requests.

12. Email and Marketing Communication

We may contact you regarding your order, inquiry, service request, or important business updates.

We may send promotional emails only where permitted. You may request to stop receiving marketing messages by contacting us at info@setuprostech.com.

Transactional messages related to orders, delivery, activation, support, invoices, or account matters may still be sent when necessary.

13. Children’s Privacy

Our website and services are intended for adults, businesses, and customers who are legally able to purchase digital products or request IT services.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it.

14. International Users

SetuprosTech is based in Dubai, United Arab Emirates. If you access our website from outside the UAE, your information may be processed in the UAE or by service providers located in other countries.

By using our website, you understand that your information may be transferred and processed outside your country of residence.

15. Links to Other Websites

Our website may include links to third-party websites, including Microsoft, payment providers, or other service platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before submitting personal information.

16. Accuracy of Information

We aim to keep all website, product, service, and contact information accurate and up to date. If you notice any incorrect information on our website, please contact us so we can review and update it.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.

The updated version will be posted on this page with a revised effective date.

18. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact us:

SetuprosTech
Dubai, United Arab Emirates
Email: info@setuprostech.com
Phone / WhatsApp: +971 50 903 4963
Website: www.setuprostech.com