Privacy Policy
Last updated: 24 July 2026
1. About this Privacy Policy
This Privacy Policy explains how SETUPROS LTD, trading as SetuprosTech, collects, uses, stores and protects personal information when you:
- Visit
setuprostech.com; - Submit a contact or support enquiry;
- Request a quotation or consultation;
- Purchase or receive IT, cloud, network or technical-support services;
- Communicate with us by email, telephone or another approved channel; or
- Otherwise interact with SetuprosTech.
We are committed to handling personal information lawfully, fairly, transparently and securely.
2. Who We Are
For the purposes of applicable data-protection law, the data controller is:
Legal company name: SETUPROS LTD
Trading name: SetuprosTech
Company number: 17327322
Registered in: England and Wales
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Website: setuprostech.com
Email: info@setuprostech.com
Questions about this Privacy Policy or the use of your personal information should be sent to:
Email: info@setuprostech.com
Subject: Privacy Enquiry
3. Personal Information We Collect
Depending on how you interact with us, we may collect the following information.
3.1 Contact and identification information
- Full name;
- Business or organisation name;
- Email address;
- Telephone number;
- Country or location;
- Job title or business role; and
- Preferred method of communication.
3.2 Enquiry and service information
- The service you are interested in;
- Information submitted through our contact forms;
- Technical-support requests;
- Details about affected users, devices, systems or accounts;
- Microsoft, cloud, email, network or software requirements;
- Quotations, proposals and service correspondence; and
- Feedback or complaints.
3.3 Customer and transaction information
Where you engage us to provide services, we may collect:
- Billing name and address;
- Company registration or business information;
- Purchase and payment records;
- Invoice and quotation details;
- Contract information;
- Subscription or licence requirements; and
- Records of services requested or delivered.
We do not intend to store complete payment-card details on our website. Where electronic payments are accepted, payment information may be processed by an authorised third-party payment provider under its own privacy terms.
3.4 Technical and website information
When you visit our website, we may collect:
- Internet Protocol address;
- Browser and device type;
- Operating system;
- Approximate location based on IP address;
- Pages viewed and navigation activity;
- Referring website;
- Date and time of access;
- Website error, security and access logs; and
- Cookie or consent preferences.
3.5 Remote-support information
Where remote technical support is agreed, we may process:
- Device and operating-system information;
- User account details necessary for the agreed service;
- Error messages, logs and diagnostic information;
- Screen content visible during the support session;
- Temporary access credentials;
- Software and configuration details; and
- Records of the support provided.
We will only request access reasonably necessary for the agreed support service.
3.6 Information received from other sources
We may receive information from:
- Your employer, authorised representative or colleague;
- A business referring you to us;
- Microsoft or another technology provider where you have authorised the interaction;
- Payment and accounting providers;
- Fraud-prevention or security providers; and
- Publicly available business registers.
4. How We Use Personal Information
We may use personal information to:
- Respond to enquiries;
- Review service requirements;
- Prepare quotations and proposals;
- Provide IT, Microsoft cloud, network, migration and support services;
- Set up and administer customer accounts;
- Arrange remote or on-site support;
- Communicate about current services;
- Process payments and issue invoices;
- Maintain business, tax and accounting records;
- Troubleshoot technical issues;
- Protect our website, systems and customers from fraud or security threats;
- Improve our website and services;
- Manage complaints and disputes;
- Comply with legal, regulatory and contractual obligations; and
- Send service updates or marketing communications where legally permitted.
We will not use personal information for a materially different purpose without providing appropriate information and, where required, obtaining consent.
5. Our Lawful Bases
Depending on the circumstances, we rely on one or more of the following lawful bases:
Contract
Processing may be necessary to:
- Take steps at your request before entering into a contract;
- Prepare a quotation;
- Provide an agreed service;
- Administer a customer relationship; or
- Process payment for services.
Legitimate interests
We may process information where reasonably necessary for legitimate business purposes, including:
- Responding to business enquiries;
- Operating and improving our services;
- Maintaining customer and supplier relationships;
- Protecting our website and systems;
- Preventing fraud and misuse;
- Keeping appropriate business records; and
- Establishing, exercising or defending legal claims.
We consider the effect of this processing on your rights and interests before relying on legitimate interests.
Legal obligation
We may process information to comply with:
- Tax and accounting requirements;
- Corporate record-keeping obligations;
- Court orders;
- Regulatory requirements; or
- Other applicable laws.
Consent
We may rely on consent for activities such as:
- Non-essential cookies;
- Certain direct-marketing communications; or
- Processing that requires your specific permission.
You may withdraw consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
Vital interests
In exceptional circumstances, information may be processed where necessary to protect someone’s life or physical safety.
6. Marketing Communications
We may send information about relevant SetuprosTech services where:
- You have requested it;
- You have provided consent; or
- Applicable law otherwise permits us to contact you.
You may unsubscribe at any time by:
- Using the unsubscribe option in the communication; or
- Emailing info@setuprostech.com.
Service-related messages, security notices, invoices and communications necessary to provide an existing service are not marketing messages.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate essential website functions;
- Maintain website security;
- Remember visitor preferences;
- Measure website traffic and performance; and
- Support analytics or marketing where consent has been obtained.
Non-essential cookies should not be placed before the visitor has given active consent. Essential cookies may be used where necessary to provide the website or a service requested by the visitor.
Further information will be provided in our separate Cookie Policy and cookie-consent settings.
8. How We Share Personal Information
We do not sell personal information.
We may share information with trusted service providers where reasonably necessary, including:
- Website-hosting and infrastructure providers;
- Email and business-communication providers;
- Customer-support and remote-access providers;
- Cloud and software-service providers;
- Microsoft and authorised technology distributors, where relevant to the requested service;
- Payment processors;
- Accountants, auditors and professional advisers;
- Cybersecurity and fraud-prevention providers;
- Contractors assisting us with an agreed service; and
- Government bodies, regulators, courts or law-enforcement authorities where legally required.
Service providers are permitted to use personal information only for the authorised purpose and must apply appropriate security and confidentiality measures.
9. Microsoft and Other Third-Party Services
Some services may involve third-party products or platforms, including Microsoft services.
Where necessary to provide a requested service, information may be submitted to or processed through:
- Microsoft 365;
- Microsoft Azure;
- Microsoft Teams;
- Exchange Online;
- Domain, email or cloud-hosting providers;
- Remote-support software; or
- Other technology platforms selected or approved by the customer.
These providers may act as independent controllers or processors depending on the service. Their own privacy terms may also apply.
SetuprosTech is not responsible for the independent privacy practices of third-party websites or services that are outside our control.
10. International Data Transfers
Some technology, cloud, email, hosting or support providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate transfer mechanism or safeguard is used where required, such as:
- A UK adequacy regulation;
- The UK International Data Transfer Agreement;
- The UK Addendum to approved standard contractual clauses; or
- Another legally recognised safeguard.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.
Our general retention periods are:
| Information | Typical retention period |
|---|---|
| General contact enquiries that do not become customers | Up to 24 months |
| Customer correspondence and service records | Duration of the relationship and up to 6 years afterwards |
| Contracts, invoices and accounting records | Up to 7 years |
| Unsuccessful quotations and proposals | Up to 24 months |
| Technical-support records and diagnostic information | Up to 24 months after completion, unless longer retention is required |
| Temporary remote-access credentials | Deleted or disabled after the agreed work is completed |
| Website security and access logs | Normally up to 12 months |
| Marketing information | Until consent is withdrawn, an objection is received or the information becomes inactive |
| Complaints and legal disputes | Until the matter is resolved and any relevant limitation period expires |
Information may be retained longer where required by law, necessary for legal proceedings or reasonably needed to protect our systems and customers.
12. Data Security
We use reasonable organisational and technical measures designed to protect personal information against:
- Unauthorised access;
- Accidental loss;
- Misuse;
- Disclosure;
- Alteration; and
- Destruction.
Measures may include:
- Access controls;
- Authentication requirements;
- Secure email and hosting services;
- Encryption where appropriate;
- Software updates;
- Security monitoring;
- Restricted administrative access;
- Confidentiality obligations; and
- Secure deletion procedures.
No website, email service or internet transmission can be guaranteed to be completely secure. Customers should avoid sending passwords, payment-card details or highly sensitive information through ordinary contact forms or unencrypted email.
13. Remote Support Security
Before providing remote support, we may require confirmation that the person requesting access is authorised to act for the relevant user, device or organisation.
Customers are responsible for:
- Keeping appropriate backups;
- Closing confidential files not relevant to the support request;
- Ensuring they have authority to provide access;
- Remaining available during the support session where requested; and
- Changing credentials after the session where appropriate.
Further details will be provided in our Remote Support and Access Policy.
14. Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
- Be informed about how your information is used;
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information;
- Request restriction of processing;
- Object to processing based on legitimate interests;
- Object to direct marketing;
- Request transfer of certain information in a portable format;
- Withdraw consent where processing is based on consent; and
- Challenge certain decisions made solely through automated processing.
These rights are subject to legal conditions and exemptions. The ICO identifies these rights and complaint information as key parts of a UK privacy notice.
To exercise a right, email:
Use the subject:
Data Protection Request
We may request reasonable information to verify your identity and authority before responding.
15. Automated Decision-Making
We do not currently use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.
If this changes, we will update this Privacy Policy and provide any additional information required by law.
16. Children’s Privacy
Our website and services are intended for businesses, professionals and adult home users.
We do not knowingly collect personal information directly from children. A parent or legal guardian should contact us if they believe a child has submitted personal information without appropriate authorisation.
17. External Links
Our website may contain links to Microsoft, service providers or other third-party websites.
We do not control those websites and are not responsible for their privacy practices. Visitors should review the privacy information provided by the relevant third party before submitting personal data.
18. Complaints
Please contact us first if you have a concern about how we use personal information:
Email: info@setuprostech.com
Postal address: SETUPROS LTD, 128 City Road, London, EC1V 2NX, United Kingdom
You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office, where applicable.
19. Changes to This Privacy Policy
We may update this Privacy Policy when:
- Our services change;
- We introduce new technology or providers;
- Our data-processing practices change; or
- Legal or regulatory requirements are updated.
The latest version will be published on this page with a revised “Last updated” date.
20. Contact Us
For privacy questions, requests or complaints, contact:
SETUPROS LTD, trading as SetuprosTech
Email: info@setuprostech.com
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Company number: 17327322
Registered in: England and Wales