Terms of Service

Last updated: 24 July 2026

These Terms of Service govern the use of the SetuprosTech website and the technology services provided by SETUPROS LTD, trading as SetuprosTech.

They are written to cover both business customers and individual home users. Any terms applied to consumers must remain fair, transparent and consistent with their statutory rights. UK guidance also states that services supplied to consumers must be performed with reasonable skill and care, and contractual wording should not remove those legal protections.

1. Company Information

Legal company name: SETUPROS LTD
Trading name: SetuprosTech
Company number: 17327322
Registered in: England and Wales
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Website: setuprostech.com
Email: info@setuprostech.com

In these Terms:

• “SetuprosTech”, “we”, “us” and “our” mean SETUPROS LTD.
• “Customer”, “you” and “your” mean the person or organisation requesting or purchasing services.
• “Services” means the IT, Microsoft cloud, network, support and related technology services agreed between us and the customer.

2. Acceptance of These Terms

By requesting a quotation, approving a proposal, placing an order, purchasing a service, booking support or otherwise instructing us to begin work, you agree to these Terms together with:

• The relevant quotation or proposal;
• The agreed scope of work;
• Any service-specific conditions;
• Our Privacy Policy;
• Our Service Cancellation and Refund Policy;
• Our Remote Support and Access Policy; and
• Any written variation agreed by both parties.

Where a quotation, proposal or signed service agreement contains terms that conflict with these general Terms, the specific written agreement will take priority for that service.

Nothing in these Terms removes any legal right that cannot lawfully be excluded or restricted.

3. Services We Provide

SetuprosTech may provide services including:

• Business IT support;
• Home IT support;
• Microsoft 365 setup and configuration;
• Microsoft cloud-service assistance;
• Email and domain configuration;
• User-account setup and onboarding;
• Cloud migration planning and support;
• Network and Wi-Fi setup;
• Network security and firewall assistance;
• Device and software configuration;
• Data migration support;
• Backup and security guidance;
• Remote technical support;
• On-site support where separately agreed;
• Troubleshooting and issue assessment; and
• Ongoing technology-support services.

The exact Services, deliverables, limitations, timetable and fees will be stated in the quotation, proposal, support request or written scope of work.

4. Quotations and Service Orders

Unless otherwise stated:

• Quotations are estimates based on the information available when prepared.
• A quotation is not binding until accepted by the customer and confirmed by SetuprosTech.
• A quotation may expire after the validity period stated in the document.
• Work outside the agreed scope may require a revised quotation or additional fee.
• Third-party costs may change before purchase or activation.
• Errors or omissions in quotations may be corrected before the Services begin.

The customer must review the quotation and confirm that the requested Services, users, devices, locations and technical requirements are accurately described.

5. Information Provided by the Customer

You agree to provide complete, accurate and current information reasonably required to deliver the Services.

This may include:

• Contact and billing information;
• The number of users and devices;
• Existing systems and services;
• Domain and email information;
• Network details;
• Current software and subscriptions;
• Technical issues and error messages;
• Access permissions;
• Administrative credentials where necessary;
• Backup status; and
• Relevant security or compliance requirements.

We are not responsible for delays or additional work caused by incomplete, inaccurate or late information supplied by the customer.

6. Customer Authority

You confirm that you have the legal authority to:

• Request the Services;
• Act for the relevant business or account holder;
• Provide access to the relevant systems and devices;
• Authorise changes to accounts, software, networks or configurations;
• Supply the information shared with SetuprosTech; and
• Approve purchases, licences or subscriptions requested on behalf of the organisation.

Where you act for another person or organisation, you confirm that you have their permission to do so.

7. Service Performance

We will perform the agreed Services with reasonable skill and care.

We will make reasonable efforts to:

• Follow the agreed scope;
• Communicate material issues;
• Apply appropriate technical practices;
• Protect information made available to us;
• Explain relevant work and next steps; and
• Complete the Services within an agreed or reasonable timeframe.

Any completion date is an estimate unless expressly confirmed in writing as a fixed deadline.

Technical work may be affected by:

• Customer delays;
• Third-party providers;
• Internet or electricity availability;
• Hardware failure;
• Software compatibility;
• Security incidents;
• Vendor outages;
• Access restrictions;
• Pending approvals; or
• Circumstances outside our reasonable control.

8. Changes to the Scope

A change may be required where:

• The customer changes the requested Services;
• Additional devices, accounts, users or locations are introduced;
• Undisclosed technical issues are discovered;
• The existing environment differs materially from the information provided;
• Additional migration, repair or security work becomes necessary; or
• A third-party provider changes its requirements.

We will explain any material change and, where appropriate, provide a revised quotation before performing additional chargeable work.

Urgent action may be taken without prior written approval where reasonably necessary to protect systems or data, but only where the customer has authorised us to respond to such emergencies.

9. Remote Support

Remote support will only be provided with the customer’s authorisation.

The customer may be required to:

• Install or open approved remote-support software;
• Provide a temporary access code;
• Remain available during the session;
• Close unrelated confidential information;
• Save current work;
• Confirm that appropriate backups exist; and
• Approve actions that may affect systems, accounts or data.

Remote access must be limited to the agreed purpose. We will not intentionally access unrelated files or information.

Further conditions are set out in our Remote Support and Access Policy.

10. On-Site Support

On-site services are subject to separate confirmation and may depend on location, availability, access arrangements and additional charges.

The customer must provide:

• Safe and lawful access to the premises;
• Access to the relevant equipment and systems;
• A suitable working environment;
• Any required building or security permissions; and
• An authorised representative where necessary.

Additional charges may apply for travel, parking, waiting time, restricted access or work requested outside the agreed scope.

11. Backups and Data Protection

Unless backup creation is specifically included in the agreed Services, the customer remains responsible for maintaining current and recoverable backups before technical work begins.

The customer should back up:

• Business files;
• Email data;
• Device data;
• Configuration information;
• Databases;
• Website files;
• Cloud data; and
• Other important information.

Although reasonable care will be taken, technical work can involve risks such as:

• Data corruption;
• Device failure;
• Software incompatibility;
• Interrupted migration;
• Existing malware;
• Configuration conflict; or
• Loss of unsaved work.

We will not intentionally delete or alter customer data outside the agreed scope.

Our handling of personal information is explained in our Privacy Policy.

12. Passwords and Credentials

Customers should avoid sending passwords through ordinary contact forms or unsecured email.

Where credentials are required:

• Temporary credentials should be used where possible.
• Access should be limited to the necessary system.
• Credentials may be changed after completion.
• Multi-factor authentication should remain enabled where appropriate.
• The customer remains responsible for controlling its users and administrators.

We may refuse to retain permanent passwords unless ongoing credential management is expressly included in the Services.

13. Microsoft and Third-Party Services

Some Services may involve third-party products or platforms, including:

• Microsoft 365;
• Microsoft Azure;
• Microsoft Teams;
• Exchange Online;
• Windows;
• Domain registrars;
• Email providers;
• Hosting providers;
• Backup providers;
• Security products;
• Remote-support software; and
• Network-equipment manufacturers.

Third-party products and services are governed by their own:

• Licence terms;
• Subscription conditions;
• Privacy policies;
• Support policies;
• Service-level commitments; and
• Acceptable-use rules.

SetuprosTech does not control third-party platforms and cannot guarantee:

• Continuous availability;
• Approval of an application;
• Acceptance into a partner or reseller programme;
• Retention of a particular feature;
• Pricing;
• Compatibility;
• Product availability; or
• Resolution of a third-party outage.

Any Microsoft licence, subscription or service remains subject to Microsoft’s applicable terms.

14. Licences and Subscriptions

Where SetuprosTech assists with licences or subscriptions:

• The customer is responsible for confirming the correct number of users, devices and required features.
• Licence fees may be charged in advance.
• Third-party licence purchases may be non-refundable once activated, assigned or delivered.
• Subscription renewals may continue until cancelled in accordance with the provider’s terms.
• Pricing may change when the provider changes its charges.
• The customer must use licensed products lawfully.
• We may refuse requests involving unauthorised, counterfeit or improperly obtained software.

SetuprosTech does not guarantee that a licence can be transferred, cancelled or refunded after activation.

15. Fees and Payment

Fees will be stated in the relevant quotation, invoice, proposal or service agreement.

Unless otherwise agreed:

• Payment is due by the date shown on the invoice.
• Advance payment or a deposit may be required before work begins.
• Third-party costs may require full payment in advance.
• Additional work may be invoiced separately.
• Bank, currency-conversion or payment-provider charges are the customer’s responsibility.
• The customer must notify us promptly of any disputed invoice item.

Deposits, cancellation charges and advance payments must be applied fairly and should reflect the work performed, costs committed or losses reasonably incurred. UK consumer guidance warns against excessive cancellation charges or automatic loss of all upfront payments.

16. Late or Unpaid Invoices

Where an invoice remains unpaid, we may:

• Send payment reminders;
• Pause Services not yet completed;
• Withhold non-essential deliverables;
• Suspend ongoing support;
• Decline additional work; or
• End the affected service agreement.

We will not withhold customer-owned data solely to create unfair pressure for payment.

Any interest or recovery costs will only be applied where permitted by law and stated in the applicable agreement or invoice terms.

17. Cancellations

Cancellation rights and charges depend on:

• Whether the customer is a business or consumer;
• How the contract was entered into;
• Whether work has started;
• Whether third-party purchases have been made;
• Whether the service has been completed; and
• The terms of the accepted quotation.

Customers should submit cancellation requests in writing to:

info@setuprostech.com

Further details are provided in our Service Cancellation and Refund Policy.

Where statutory consumer cancellation rights apply, these Terms do not replace or restrict those rights. Online and distance service contracts may also require specific cancellation information, including information about payment for services provided during a cancellation period.

18. Refunds

Refunds are not automatic and will be considered based on:

• The Services completed;
• Time already spent;
• Third-party costs incurred;
• Licences or subscriptions activated;
• Equipment ordered;
• Commitments made;
• The reason for cancellation; and
• Applicable legal rights.

We will not exclude refunds or remedies where they are required by law.

Detailed conditions are provided in our Service Cancellation and Refund Policy.

19. Customer Responsibilities

The customer agrees to:

• Use Services lawfully;
• Follow reasonable technical and security instructions;
• Maintain appropriate backups;
• Protect passwords and access codes;
• Keep supported devices and software reasonably updated;
• Maintain required licences;
• Provide timely access and decisions;
• Notify us of relevant security incidents;
• Avoid unauthorised changes during active work;
• Ensure third-party approvals are obtained where required; and
• Inform affected users before changes or access are provided.

The customer must not use SetuprosTech Services for:

• Unauthorised access;
• Malware;
• Fraud;
• Credential theft;
• Spam;
• Copyright infringement;
• Security bypassing;
• Illegal surveillance;
• Counterfeit licensing; or
• Any unlawful or abusive purpose.

Further conditions will be stated in our Acceptable Use Policy.

20. Security

We use reasonable measures designed to protect systems and information handled during the Services.

However, no technology environment can be guaranteed to be:

• Completely secure;
• Continuously available;
• Free from defects;
• Immune from cyberattack; or
• Compatible with every system.

Security recommendations reduce risk but do not eliminate it.

The customer remains responsible for its wider organisational security, including user behaviour, internal access, backups, business continuity and compliance obligations.

21. Confidentiality

Each party must keep confidential information received from the other party confidential and use it only for the agreed purpose.

Confidential information does not include information that:

• Is already public through no breach of these Terms;
• Was lawfully known before disclosure;
• Is received lawfully from another source;
• Is independently developed; or
• Must be disclosed by law or court order.

We may share necessary information with authorised contractors or service providers who are subject to appropriate confidentiality obligations.

22. Intellectual Property

SetuprosTech retains ownership of:

• Its pre-existing materials;
• Service methods;
• Templates;
• Documentation;
• Code;
• Configurations;
• Designs;
• Know-how; and
• Internal tools.

The customer retains ownership of its own:

• Data;
• Content;
• Branding;
• Documents;
• Systems; and
• Intellectual property.

Where custom deliverables are created, ownership or licence rights will be stated in the relevant quotation or service agreement.

Third-party software remains owned by the applicable provider and is subject to its licence.

23. Website Content

Website content is provided for general information and does not constitute:

• A guaranteed service offer;
• Legal advice;
• Financial advice;
• Cybersecurity certification;
• A warranty of compatibility; or
• A substitute for a technical assessment.

We may update, remove or correct website content without notice.

Links to third-party websites are provided for convenience. We do not control their content, availability or policies.

24. Service Limitations

Unless expressly agreed in writing, SetuprosTech does not guarantee:

• That every technical problem can be repaired;
• Recovery of lost or corrupted data;
• Removal of every security threat;
• Compatibility with unsupported hardware or software;
• Acceptance by a bank, regulator, technology provider or partner programme;
• Approval of domains, accounts, subscriptions or applications;
• Continuous service availability;
• A particular commercial result; or
• That recommendations will prevent every future issue.

Where a device, account or system cannot be supported safely or effectively, we may recommend replacement, escalation or assistance from the original provider.

25. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation; or
• Any consumer right that cannot lawfully be excluded.

Subject to those protections, SetuprosTech will not be responsible for indirect or unforeseeable losses arising from:

• Business interruption;
• Loss of profit;
• Loss of opportunity;
• Loss of goodwill;
• Third-party platform failure;
• Unauthorised customer actions;
• Failure to maintain backups;
• Inaccurate customer instructions;
• Unsupported systems; or
• Events outside our reasonable control.

Any limitation stated in a business-to-business quotation or agreement will apply only to the extent permitted by law.

Terms attempting to remove responsibility for poor service or deny statutory consumer rights may be unenforceable. Liability clauses should therefore be applied fairly and transparently.

26. Events Outside Our Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Internet outages;
• Cloud-service outages;
• Cyberattacks;
• Power failures;
• Natural disasters;
• Government restrictions;
• Supplier failure;
• Labour disputes;
• Transport disruption;
• Equipment shortages; or
• Third-party service interruption.

We will make reasonable efforts to communicate material delays and resume Services when practical.

27. Suspension or Refusal of Service

We may refuse, pause or terminate Services where:

• Payment remains overdue;
• The customer requests unlawful or unethical activity;
• Access cannot be verified;
• The environment presents an unreasonable security risk;
• The customer fails to provide necessary cooperation;
• Staff or contractors are threatened or abused;
• Continuing the work may damage systems or data; or
• The customer materially breaches these Terms.

Where reasonably possible, we will explain the reason and allow an opportunity to resolve the issue.

28. Termination

Either party may terminate an ongoing service arrangement in accordance with:

• The relevant quotation;
• Any agreed notice period;
• These Terms; or
• Applicable law.

On termination:

• Charges for completed work remain payable;
• Approved third-party costs remain payable;
• Customer access may be removed;
• Temporary credentials may be deleted or disabled;
• Customer information will be handled under our Privacy Policy; and
• Any clause intended to continue after termination will remain effective.

29. Complaints

Customers may submit complaints to:

info@setuprostech.com

Please include:

• Your name;
• Company name, where applicable;
• The relevant invoice or quotation;
• A description of the issue;
• Relevant dates; and
• The resolution requested.

We will review the complaint and provide a response within a reasonable timeframe.

30. Consumer Rights

Where the customer is a consumer, nothing in these Terms affects mandatory rights under applicable consumer law.

These may include rights relating to:

• Services carried out with reasonable skill and care;
• Clear and accurate information;
• Fair contract terms;
• Remedies where services are not performed correctly; and
• Applicable cancellation rights.

31. Changes to These Terms

We may update these Terms to reflect:

• Changes to our Services;
• New technology;
• Legal or regulatory changes;
• Third-party requirements; or
• Business-process changes.

The updated Terms will apply from the date published.

Changes will not retroactively alter an existing fixed service agreement unless:

• The customer agrees;
• The change is required by law; or
• The existing agreement permits the change fairly and transparently.

32. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or modified only to the minimum extent necessary to make it lawful and enforceable.

33. No Waiver

A delay or failure by either party to enforce a right does not mean that the right has been waived.

A waiver is effective only where confirmed in writing.

34. Entire Agreement

These Terms, together with the accepted quotation, proposal, scope of work and referenced policies, form the agreement between the parties regarding the relevant Services.

They replace earlier discussions or representations relating to the same Services, except where fraud or fraudulent misrepresentation is involved.

35. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Where the customer is a consumer, this does not remove any mandatory protection available under the law of the country in which the customer normally resides.

The courts of England and Wales will have jurisdiction, subject to any consumer right to bring proceedings in another competent court.

36. Contact Us

Questions about these Terms should be sent to:

SETUPROS LTD, trading as SetuprosTech
Email: info@setuprostech.com
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Company number: 17327322
Registered in: England and Wales