Refund and Returns Policy

SetuprosTech aims to provide genuine Microsoft products, digital licenses, software solutions, and IT support services with clear delivery and customer support. This Refund and Returns Policy explains how refunds, cancellations, exchanges, and support requests are handled for purchases made through our website.

By placing an order on our website, you agree to the terms of this policy.

1. Digital Product Nature

Most products sold by SetuprosTech are digital software products, license keys, activation details, digital downloads, or electronically delivered product information.

Because digital products can be accessed, copied, redeemed, activated, or used immediately after delivery, refund eligibility is limited once the product has been delivered or the license information has been shared.

2. Refund Eligibility

A refund may be considered in the following cases:

  • The product was not delivered to the customer.
  • The wrong product was delivered due to an error by SetuprosTech.
  • The product is proven to be invalid and cannot be resolved after verification.
  • A duplicate order was placed by mistake and the product has not yet been delivered or activated.
  • The order was cancelled before digital delivery was completed.

Refund requests are reviewed case by case.

3. Non-Refundable Situations

Refunds are generally not available in the following cases:

  • The digital license, activation key, download link, or product details have already been delivered.
  • The product has been activated, redeemed, registered, or used.
  • The customer purchased the wrong product by mistake after delivery.
  • The product is incompatible due to the customer’s device, system, region, language, or software environment.
  • The customer no longer wants the product after receiving it.
  • The customer refuses reasonable troubleshooting or activation support.
  • The issue is caused by third-party account restrictions, Microsoft account issues, device problems, unsupported systems, or incorrect installation.
  • The order was placed using incorrect customer information.
  • The product was purchased from a third party and not directly from SetuprosTech.

4. Order Cancellation

Customers may request cancellation before the digital product is delivered.

Once the license key, activation details, digital product, or delivery email has been sent, the order cannot normally be cancelled.

To request cancellation, contact us immediately:

Email: info@setuprostech.com
Phone / WhatsApp: +971 50 903 4963

5. Product Delivery Issues

If you do not receive your digital product, please check your spam, junk, promotions, or other email folders first.

If the product is still not found, contact us with:

  • Your full name
  • Order number
  • Email address used during purchase
  • Product purchased
  • Screenshot or proof of payment, if requested

We will verify the order and resend the delivery details where applicable.

6. Activation or Installation Support

If you experience activation, installation, or setup issues, please contact our support team before requesting a refund.

We may ask for:

  • Screenshot of the error message
  • Device or operating system details
  • Product name and version
  • Installation steps already attempted
  • Microsoft account or activation-related details, where relevant

SetuprosTech will make reasonable efforts to assist with installation or activation guidance.

7. Replacement or Exchange

If the delivered product is confirmed to be invalid or incorrect due to an error from SetuprosTech, we may provide a replacement product, corrected license details, or another suitable solution.

A replacement may be offered instead of a refund when the issue can be resolved.

8. Refund Request Timeframe

Refund requests must be submitted within:

7 days from the order date

Requests submitted after this period may not be accepted unless required by applicable law or approved at our discretion.

9. Refund Processing Time

Approved refunds will be processed through the original payment method where possible.

Refund processing time may vary depending on the payment provider, bank, or card issuer. It may take several business days for the refund to appear in your account after approval.

SetuprosTech is not responsible for delays caused by banks, payment gateways, or third-party payment providers.

10. Returns

Since our main products are digital software products and electronically delivered licenses, physical returns are generally not applicable.

If a physical item is ever sold through our website, the return terms for that product will be clearly mentioned on the product page or communicated separately.

11. IT Services and Support Fees

Fees paid for IT support, consultation, setup, installation, remote assistance, or service work may be non-refundable once the service has started or has been completed.

If a service is cancelled before work begins, a refund may be considered depending on the situation.

If work has already started, SetuprosTech may deduct charges for time spent, resources used, or completed work before issuing any partial refund.

12. Customer Responsibility

Before purchasing, customers are responsible for checking:

  • Product name and version
  • System requirements
  • Compatibility with their device
  • License type
  • Supported operating system
  • Number of devices or users
  • Language, region, or activation requirements
  • Whether the product is suitable for personal, business, or commercial use

Customers should contact us before purchasing if they are unsure which product is suitable.

13. Fraud Prevention and Abuse

SetuprosTech reserves the right to refuse refunds, replacements, or support in cases involving:

  • Fraudulent transactions
  • Chargeback abuse
  • False claims
  • Misuse of digital licenses
  • Unauthorized resale
  • Suspicious order activity
  • Violation of product license terms

We may request verification documents or additional information before processing certain orders or refund requests.

14. Chargebacks and Payment Disputes

Customers are encouraged to contact SetuprosTech first before opening a payment dispute or chargeback.

If a chargeback is opened without contacting us, we may provide order, delivery, communication, and activation evidence to the payment provider.

15. Policy Updates

SetuprosTech may update this Refund and Returns Policy from time to time. The updated version will be posted on this page with a revised effective date.

16. Contact Us

For refund, cancellation, replacement, or support requests, please contact us:

SetuprosTech
Dubai, United Arab Emirates
Email: info@setuprostech.com
Phone / WhatsApp: +971 50 903 4963
Website: www.setuprostech.com